Chaleco Warm Hugs

Dear Kristen,

Please accept our sincerest apologies for the inconvenience and disappointment caused. We are truly sorry that your first experience shopping with Golvi turned out to be so unpleasant — this is absolutely not the impression we would ever want to leave about our brand.

We always strive to provide our customers with the best quality and service, and we create every piece with love. That's why we are especially saddened by this situation.

We will definitely take all your feedback into account, especially regarding notifying customers when an item is out of stock. You are completely right: we should have contacted you before shipping to offer an alternative or wait for your decision. This was our mistake, and we sincerely apologize for it.

Unfortunately, the vest with the 'girl' embroidery is currently out of stock at all of our warehouses, so we are unable to offer a replacement for that specific model. However, we are fully prepared to issue a full refund for your order. Simply contact us by email or reply to this message, and we will process the refund as soon as possible.

We truly appreciate that you wanted to support our brand, and we are genuinely sorry that we did not meet your expectations. Moving forward, we will definitely take all your comments into consideration.

We hope you will give us a chance to make things right in the future.

Sincerely,
The Golvi Team